Return and Refund Policy

Effective Date: July 2, 2026

At ezPeps, we stand behind the quality of our products. If you are not completely satisfied, we offer a 30-day money-back guarantee on unopened items, subject to the terms below.

1. Eligibility

To be eligible for a return:

• The item must be unopened, unused, and in its original condition.

• Opened products may only be returned with a prior authorization after submitting a proper support request to support@ezpeps.com.
   
• The return request must be submitted within 30 days of the delivery date.
   

2. Return Process

To initiate a return, please:

1. Contact us at support@ezpeps.com with your order number and reason for return or use the contact form on our webpage.
    
2. Wait for confirmation and return instructions.
    
3. Ship the product to the address provided in the return instructions. You are responsible for return shipping costs. It is recommended to use a trackable shipment method to ensure safe return. ezPeps is not responsible for any returned items damaged or lost in shipping.
    

3. Refunds

Once we receive and inspect the returned item and the return is approved:

• Store credit (default). Approved returns are issued as ezPeps store credit at 100% of the purchase price of the returned item(s). Store credit does not expire, has no cash value, is non-transferable, and can be applied to any future order by selecting “use store credit” at checkout.
   
• Refund to original payment (optional). If you prefer a refund to your original payment method, a restocking fee of up to 15% of the purchase price of the returned item(s) applies. The remaining balance is processed within 3 business days; depending on your bank or card issuer, it may take up to 10 days to appear on your statement.
   
• Original shipping charges are non-refundable.
   
• If the returned item is not in acceptable condition (e.g., opened, used, or damaged by the customer), no refund or store credit will be issued.
   
• These terms apply to voluntary returns under our 30-day guarantee. Damaged, defective, incorrect, incomplete, or lost orders are covered under Sections 5–7 below and remain eligible for reship or full refund at no additional cost.
   

Order Cancellations. These same refund terms apply to voluntary cancellations of an order after payment. If you cancel a paid order, the amount is returned as ezPeps store credit at 100% value by default; a refund to your original payment method is available subject to a fee of up to 15%. Orders we are unable to fulfill, or that we cancel on our end, are refunded in full to your original payment method at no charge.

4. Non-Returnable Items

We cannot accept returns for:

• Opened or used products
   
• Items returned after 30 days
   
• Products damaged after delivery due to misuse or improper storage
   

5. Damaged or Tampered Packages

If your order arrives damaged or appears tampered with during shipping, please contact us within 7 days of delivery. To process a damage claim, we require at least three clear photographs:

1. A photo of the outside of the package, clearly showing the shipping label and tracking number.
    
2. A photo showing the damage or tampering to the exterior of the package.
    
3. A photo of the interior packaging and/or contents, highlighting any damage.
    

These images help us verify the damage and expedite a resolution. Claims submitted without the required photographs may be delayed or denied. These are the minimum requirements. Providing more images with more detail may aid to expedite a resolution. Once the minimum claim requirements are submitted, we will reship any missing or damaged product within 1 business day. 

6. Incorrect / Incomplete Orders

If your order arrives incorrect or incomplete, please contact us within 3 days of delivery letting us know what is incorrect or missing. We will work quickly to resolve it. 

For all return inquiries, please email: support@ezpeps.com or use the contact form on our website

7. Reshipment of lost packages

We will reship any lost packages. A package is considered lost when one of the following applies:

1. The carrier officially declares the package lost under their policy.
   • If the carrier declares the package lost, the customer may request either a reship or a refund. This is the only circumstance in which a refund may be requested instead of a reship.
     
2. The shipment is extraordinarily late.
   • UPS Ground: AFTER 10 business days or more from the ship date.
   • UPS 2-Day Air and UPS Overnight Saver Air: AFTER 5 business days or more from the ship date.

Eligibility and return requirements

• The customer must request a reship to be eligible.
• If the reship is requested because of delays rather than a carrier declaration, the customer must return the original package if it should arrive later using the prepaid return label we provide within 5 business days of receipt.
• If the customer fails to return the original package within 5 business days of receipt, the customer will forfeit any store credit equal to the order amount and will be permanently disqualified from reship eligibility on future orders.

Definitions and notes

• Carrier declaration means the carrier issues an official lost status or claim number.
• Business days do not include weekends or federal holidays.
• Replacements are for the original items and ship to the original shipping address only.