1. Overview

We ship from our facility in metro Detroit, Michigan to all 50 U.S. states and Puerto Rico. We do not ship internationally at this time.

Every order ships with tracking. Most packages will ship via UPS, but it is at our discretion to use an alternative shipper to best service the address.

We do not ship to PO Boxes unless pre-arranged with our support team.

2. Order Processing & Same-Day Cutoff

Orders received by 3:00 pm ET on a business day (Monday through Friday) ship the same day, provided payment has cleared and the order does not require additional verification. On Saturdays we ship orders received by 12:00 pm ET.

Orders placed after the cutoff, on Sundays, or on U.S. federal holidays ship the next business day.

Orders paid by Zelle or other manual-confirmation methods may require additional processing time while we verify payment.

Carrier delivery dates are estimates, not guarantees. Weather, missed scans, and access issues can push them.

3. Shipping Methods & Rates

All shipping rates are calculated at checkout based on destination.

Lead times begin once the order ships, not from when the order is placed. ezShip Package Protection covers late deliveries on expedited services (see Section 15).

4. Free Shipping Threshold

Orders with a subtotal of $199 or more (calculated after any coupon discounts and excluding shipping, tax, and the ezShip fee) qualify for free shipping through Monday, August 31, 2026. The threshold returns to $299 on September 1, 2026. In the contiguous 48 U.S. states, free shipping is our Expedited service and arrives in 2-3 business days. When eligible, free shipping is selected by default at checkout. You can still switch to a different shipping method (for example, Overnight) and pay the difference if you prefer.

Through Monday, August 31, 2026, qualifying orders to Alaska, Hawaii, and Puerto Rico also ship free. Those orders travel at the same service times as the standard paid method for those destinations, which is not an expedited or guaranteed service. After the promotion ends, free shipping applies to the contiguous 48 U.S. states only. Free shipping is never available on Overnight Shipping.

5. Tracking & Delivery Estimates

Tracking is sent in a separate email at the time of fulfillment (when the shipping label is printed), not in the order confirmation. Tracking is also available from your ezPeps account once the label has been generated.

If your order arrives more than 3 business days past the carrier’s estimated delivery date and you have added ezShip Package Protection, see Section 14 for the remedies available to you.

6. Signature-Required Orders

Orders with a subtotal of $500 or more, and any order we flag for additional security, ship with adult signature required at delivery.

If you will not be available to sign, redirect the package to a UPS Access Point, FedEx Hold at Location, or equivalent secured pickup point through the carrier’s tracking page.

If you tell the carrier to leave the package without a signature (UPS My Choice, FedEx Delivery Manager, an InfoNotice slip, etc.), ezShip Package Protection coverage on that shipment is void.

7. Marked Delivered, Not Received

If carrier tracking shows the package as delivered but you have not received it:

1. Check the porch, side door, garage, mailbox, and with anyone else at the address, including neighbors or building staff
2. Contact the local carrier facility directly, not the 1-800 line. They can often pull GPS scan detail showing where the package was actually dropped
3. If the package is still not located, contact us at ezpeps.com/support

Whether or not your order includes ezShip Package Protection, claims for a package marked delivered but not received must be filed within 14 days of the carrier’s delivery scan. Claims filed after this window will be denied.

8. Damaged or Tampered Packages

If your order arrives damaged or shows evidence of tampering during shipping, contact us within 7 days of delivery.

Required evidence (at minimum):

• Photo of the damaged item(s)
• Photo of the shipping label and the exterior of the package showing damage
• Photo of the interior packing materials

Retain the original shipping packaging and damaged contents until the claim is fully resolved. Carriers and we may require physical inspection. Discarding packaging may result in claim denial.

9. Lost in Transit

A package is considered “lost in transit” when it has received a carrier acceptance scan but has not been marked delivered, and tracking has shown no movement for the period specified below.

If your order is reshipped under either coverage and the original package later arrives, you must notify us within 7 days and either return the late-arriving package using a prepaid label we provide, or pay for the duplicate items at the original order price. See the ezShip Terms for the full duplicate-package policy.

10. Returned to Sender

Packages returned to us by the carrier due to invalid address, refused delivery, unclaimed at a pickup point, or any other “undeliverable” status:

11. Wrong Address Entered by Customer

An address-entry mistake is your responsibility and is not covered by ezShip.

Before the order has shipped: use the Shipping Issue → Wrong Address / Redirect option in our support flow at ezpeps.com/support to self-correct the address. Pre-ship address corrections are free.

After the order has shipped: use the same support option to request intervention. We may attempt to intercept and reroute the package using the carrier’s package-intercept service for a $25 non-refundable fee. The carrier’s success with the intercept is not guaranteed; the $25 fee is charged whether or not the intercept succeeds. If the intercept fails and the package is returned to us, see Section 10.

12. Refused Delivery

If you refuse delivery for what amounts to buyer’s remorse (rather than a damaged box, a carrier-side fault, or similar), the order is treated as a return under our Return and Refund Policy. Restocking fees and shipping deductions may apply.

13. International Shipping

We do not currently ship internationally. We ship only to addresses within the United States (50 states + Puerto Rico).

Some customers use third-party freight-forwarding services to relay their orders to international addresses. We have no recommendations or partnerships with any forwarder; using one is entirely your responsibility. Once we have delivered to the shipping address you provided (typically a U.S. forwarder address), our responsibility for the package ends.

14. ezShip Package Protection

ezShip Package Protection is an optional add-on offered at checkout. It is priced at checkout based on your order subtotal. It gets you:

• Faster reships for lost or no-scan-progress packages
• Refund eligibility for theft, marked-delivered-not-received, and damaged orders
• A late-delivery shipping refund on expedited services more than 3 business days past the carrier’s estimated delivery date
• Coverage up to $2,000 per claim

Without ezShip, our standard customer-service handling still applies, but on slower timelines and with narrower remedies.

For the full terms, claim windows, documentation requirements, and exclusions, see the ezShip Package Protection Terms & Conditions.

15. Contact

Questions about shipping, tracking, or a specific order should be directed to us at ezpeps.com/support.